A Question on Release Management

After encountering problems during the rollout of Linux in the refineries, the Unified Oil board has approved the proposal to convert all Unified Oil servers from Linux to Microsoft Server. The overall VP for refineries has asked the replacement CIO to take the lead in planning this deployment. The new CIO knows that you are an expert in ITIL and she has asked for your help.

Her questions to you are:

1. Is this an appropriate opportunity to implement Release Management? (6 points)
2. What responsibilities will they need to assign to someone when they pick the Release Manager? (6 points)
3. Explain why Release Management is not Change Management even though the software tools she has seen for Release Management all seem so similar to the tools available to help with Change Management. (8 points)

For this assignment:

• Write your answer neatly - do not type this one
• Prepare your study notes in advance, but do not do refine your outline yet
• Now spend no more than 15-minutes refining your outline
• Spend no more than 60-minutes writing your answer long hand
• Count the words and decide how many words you typically write per page