A Question on Availability Management

Define Availability Management and describe the role Availability Management fills in supporting the IT infrastructure. Describe the benefits of Availability Management and document the supporting role Availability Management fills in supporting the service delivery framework. (8 points)

Compare and contrast Availability Management with two other closely related ITIL disciplines. (12 points)

For this assignment:

• Type your answer
• Prepare your notes and outline in advance
• Try to answer this question without referring back again to the ITIL books
• Spend no more than 1-hour typing your answer
• Count the words and decide how many handwritten pages that equates to