Robert's approach to the question on Capacity Management

Note the break out of the points 12 and 8. This implies 3 and 2 major points.

What is a logical break out of Capacity Management that has 3 parts?

• Business Capacity, Service Capacity and Resource Capacity
• Can you name a key artifact from each?
• Capacity Plan? User response time measurements? Resource utilization metrics?

How to assist? - The key thing is that you need to make connections from Capacity Management over to other disciplines. Pick two?

• Availability monitoring?
• Change Management assistance?
• Planning for the Release?
• Failover planning?

Points

• Key artifact with a valid description is 1 point
• Valid connection to another discipline is 1 point
• Quality definition of a component of this discipline is 1 point
• Roles and responsibilities can get 1 point for each relevant connection
• Critical success factors, key performance indicators, etc can get 1 point with a good explanation
• Problems and benefits 1 point each when well connected

Robert's Outline

• Overview
• Opportunity to Upgrade Capacity Management
  • Resource Capacity
    • Metrics
    • Link to Availability
  • Service Capacity
    • User experience to demonstrate value of purchase
    • Measure web site remotely from Utrecht to mimic customer experience
  • Business Capacity
    • Anticipation of growth
    • Trendlines
    • Project when to do upgrades in other locations
• Resource pooling
  • IT Service Continuity
    • Opportunity to use old hardware for fail over
  • Financial Management
    • Document the cost-justification for this purchase
    • Potential to make same upgrade in other locations