A Question on Capacity Management

The business managers in Los Angeles recently signed a purchase agreement to replace their existing 400tb of disk storage with a high performance array. The IT manager in Phoenix was caught by surprise and now needs to respond to this news. You are a consultant trusted for your objectivity. You have been asked to prepare a strategy document that will outline how the central resources in Phoenix should respond to this autonomous action in Los Angeles.

In your white paper you need to outline how the deployment of this new hardware provides an opportunity to improve upon the rudimentary Capacity Management in place at Unified Oil. Focus on key artifacts that should be created to support this effort and the value those artifacts will provide to Unified Oil. (12 points)

Also outline opportunities for Phoenix resources to assist Los Angeles with this effort. Describe key benefits that will be derived from an ITIL-focused effort. (8 points)

For this assignment:

• Type your answer
• Take as long as you need to answer fully - but concisely
• Use your "brain dump" sheet and refine it afterwards
• Try to avoid referring to the ITIL books, but do so if you are stuck
• Count the number of words you used
• Figure out how many pages that answer would require if it was hand written