This ebook contains a series of presentations regarding Version 2 of the Information Technology Infrastructure Library (ITIL) standard. It includes quizzes on ITIL, a synopsis of each topic and graphical images useful as memory aides.
Themes: Best practice, business alignment, information technology, ITIL, organizational management, project management.
Available from B&N, Diesel, Kobo, Smashwords, Sony and other ebook stores.