Example of a process maturity assessment survey   Please answer each of the following questions to describe your view of the consistency of process implementation within the Product Development division. 1. Assess and Manage IT Risks: Are risks evaluated before work begins? Is there a formal process for identifying, ranking and planning for risk management? Is the risk management process well managed and continually refined?   Not Applicable   Never   Seldom   Usually   Consistently   Always 2. Communicate Management Aims and Directions: Are there policies and procedures to guide the effort? Are those policies and procedures aligned with industry best practices? Are the policies and procedures well managed and continually refined?   Not Applicable   Never   Seldom   Usually   Consistently   Always 3. Define a Strategic IT Plan: Is there a Product Development Strategic Plan? Does it provide useful guidance when evaluating alternatives? Is the strategic plan managed and continually refined?   Not Applicable   Never   Seldom   Usually   Consistently   Always 4. Define the IT Process: Organization and Relationships: Are roles and responsibilities clearly defined and yet flexible? Can the organization consistently and predictably respond to changing priorities without disruption? Is the definition of those roles and responsibilities well managed and continually refined?   Not Applicable   Never   Seldom   Usually   Consistently   Always 5. Educate and Train Users: Is there a well defined program for training our employees? Are training opportunities made available in an equitable manner? Is there a standard that defines eligibility for training? Is that standard well managed and continually refined?   Not Applicable   Never   Seldom   Usually   Consistently   Always 6. Enable Operation and Use: Is there documentation and training available to help the product users - both internal and external? Are there well defined policies and procedures describing how to support the product users? Are those documents, materials, policies and procedures well managed and continually refined?   Not Applicable   Never   Seldom   Usually   Consistently   Always 7. Identify and Allocate Costs: Is a formal cost evaluation performed before work begins? Is there a process defining how to allocate costs? Is the process for cost allocation well managed and continually refined?   Not Applicable   Never   Seldom   Usually   Consistently   Always 8. Identify Automated Solutions: Are the requirements for new features clearly defined before work starts? Is the process for defining requirements consistently applied and are requirements documented with a consistent format? Is the methodology for defining requirements well managed and continually refined?   Not Applicable   Never   Seldom   Usually   Consistently   Always 9. Manage Change: Is there a well defined process for moving updates into production? Is there automation to support the deployments? Are records maintained that describe which versions of which products are in use for each customer? Is the process of change well managed and continually refined?   Not Applicable   Never   Seldom   Usually   Consistently   Always 10. Manage Projects: Is there a clearly defined methodology for project management? Are all projects managed with the same methodology? Is the project management methodology well managed and continually refined?   Not Applicable   Never   Seldom   Usually   Consistently   Always 11. Process Controls: Is there a structure in place to ensure there are well defined policies and procedures? Are the defined policies and procedures well documented and well known by all employees? Is the process for managing the processes well managed and continually refined?   Not Applicable   Never   Seldom   Usually   Consistently   Always 12. Provide IT Governance: Are the right projects being worked in the right order? Is the process for prioritizing work clearly documented and communicated? Is the process for prioritizing work well managed and continually refined?   Not Applicable   Never   Seldom   Usually   Consistently   Always Thank you for your participation.