AGENDA for the
The
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Topic for today is the “Maturity
Models”
- The concept
originated with research at
- http://en.wikipedia.org/wiki/Capability_Maturity_Model
- Originally known
as
- Updated to CMMI –
Capability Maturity Model Integration
- http://www.sei.cmu.edu/cmmi/cmmi.html
- The approach has been
adopted by numerous bodies.
- Project Management
Institute bases the Organizational Project Management Maturity Model
(OPM3) on
- Andy Anderson
talked about OPM3 at the last meeting of the
- It is also
referenced frequently in the
- Certification is
available to “license” assessors.
- Another assessment
tool is COBIT – Control OBjectives for
Information and related Technologies.
- http://www.isaca.org/Template.cfm?Section=COBIT6&Template=/TaggedPage/TaggedPageDisplay.cfm&TPLID=55&ContentID=7981
- COBIT is an
auditing guideline.
i.
There
is a fine line between auditing and assessing.
ii.
I
do assessments. My assessments prepare my customers for their audits.
- COBIT defines
their Maturity Model with six levels, zero through five, to mimic CMMI.
- Please refer to
the handout.
i.
Level
5 “Optimized” by continuous improvement processes
ii.
Level
4 “Managed” by metrics
iii.
Level
3 “Defined” processes are documented, communicated and used consistently
iv.
Level
2 “Repeatable” silos of process
v.
Level
1 “Initial” life is chaotic
vi.
Level
0 “Non-existent”
- You assess each
“process”.
i.
I
recently setup a web-based assessment for a customer.
ii.
One
typical question was:
“Is there documentation and training available to help the product users – both
internal and external? Are there well defined policies and procedures
describing how to support the product users? Are those documents, materials,
policies and procedures well managed and continually refined?”
iii.
The
possible answers are:
Level 5 = Always
Level 4 = Consistently
Level 3 = Usually
Level 2 = Seldom
Level 1 = Never
Level 0 = Not Applicable
iv.
While
this is not a perfect match to the COBIT or CMMI Models, it is close enough.
- DISCUSSION: How would you rate your
organization on this question?
- Gathering the data
is important. Presenting the data is even more important.
- Pink Elephant has
made the “spider chart” in Excel popular for ITIL assessments.
i.
http://www.pinkelephant.com/en-US/
iii.
The
following illustrates the “spider chart” for a recent project management assessment.
- My assessment of a
recent customer based on COBIT was more succinct:
i.
“Note
that the survey results gave us a 2.0 – which is the entry point for moving
from Chaos to Repeatable. So now we need to work up through 2 to reach 3. “
ii.
Whatever
format you pick, it is important that the results be packaged to generate
action.
iii.
I
was fortunate that both of these most recent customers wanted to know where
they stood.
- DISCUSSION: Does Management understand
your maturity level?
- Next, you set a
goal, build a strategy and do a project to change where you are to where
you want to be.
- For example, COBIT
notes that processes and procedures seldom exists at Level 0, while at
Level 5 processes and procedures are embedded in the automation systems
and based upon external guidelines.
- Think about
something simple like time keeping for hourly workers in an office.
i.
Level
0 – pay everyone for 40-hours unless someone takes action to report a gap.
ii.
Level
5 – use the door entry / exit system to track when people are in their assigned
area.
- DISCUSSION: Do you have examples of how to
embed processes into software?
- If you noticed, I
have referenced COBIT several times in today’s discussion.
- While I think
I think the COBIT framework is more comprehensive and better built. - Rather than the
maturity model being an addendum, the maturity model is built into every
process in COBIT.
Discuss topic for July –
I suggest SAS70 – a guideline for assessing your service providers.